Outpost Ai Labs

About Outpost Ai Labs

We build small, reliable SMS/voice tools and AI helpers for nonprofits and startups. Think: sign‑up flows, reminders, two‑way help by text, and status alerts that just work.

What we send: confirmations, reminders, and support replies you ask for — not spam.

How to stop: reply STOP anytime. You’ll get a confirmation and we won’t text again unless you rejoin.

Need help? reply HELP or email support@outpostailabs.com.

Quick facts

  • Traffic type: conversational/informational; no SHAFT or high‑risk content
  • Message frequency: varies by program (typically 1–4/week)
  • Geography: United States (A2P 10DLC) and toll‑free where applicable
  • Support hours: Mon–Fri 9am–5pm MT
  • Emergency use: not for 911 or life‑safety messaging

How users opt in

  1. Web form with explicit checkbox consent plus links to Terms & Privacy
  2. Texting a published opt‑in keyword to our number
  3. In‑person/paper sign‑up, digitized with date/time and collector info

We store consent status and timestamps. Each program maintains its own list; consent is specific to that program.

Opt‑out & HELP keywords

Users can stop anytime with common keywords.

  • Opt‑out: STOP, UNSUBSCRIBE, CANCEL, QUIT, END → immediate removal + confirmation
  • Rejoin: START → restores consent
  • HELP: returns support contact and opt‑out instructions
STOP reply:
You’re opted out and won’t receive more texts. Reply START to rejoin. Questions? support@outpostailabs.com
HELP reply:
Outpost Ai Labs support. Msg&Data rates may apply. Reply STOP to cancel. Email support@outpostailabs.com

Sample messages

  • “Thanks for joining Outpost Ai Labs updates. Msg&Data rates may apply. Reply HELP for help, STOP to cancel.”
  • “Reminder: your intake call is today at 3:00 PM. Reply 1 to confirm or STOP to opt out.”
  • “We received your request. A coordinator will text you shortly. Reply HELP for help, STOP to cancel.”

Opt‑in disclosure (near checkbox)

By subscribing, you agree to receive SMS from Outpost Ai Labs. Message & data rates may apply. Message frequency varies. Reply HELP for help, STOP to cancel. See Terms and Privacy Policy.

Auditor checklist

  • Business/Brand: Outpost Ai Labs LLC (US)
  • Contact: support@outpostailabs.com • legal@outpostailabs.com
  • Website live with Terms & Privacy links
  • Use‑case: conversational/informational for enrolled users
  • Opt‑in methods documented (web, keyword, paper)
  • Required keywords implemented: STOP set, HELP, START
  • Sample messages include brand name + opt‑out language
  • Data retention: consent/message logs kept per policy; export/delete on request
  • Prohibited content policy: no SHAFT, no illegal/harmful content
  • Emergency use excluded
  • Message frequency: disclosed as variable
  • Unsubscribe scope: global to program/campaign
  • Support hours & channel published
  • Age gate: service intended for 13+; parental consent where required
  • Escalation contact documented (legal@)

Privacy & Terms (summary)

Privacy

  • We collect name, phone, message content, and consent status.
  • Used only to provide messaging services; never sold.
  • Retention: logs/consent retained as required; deletion honored on request except where law/compliance requires retention.
  • Third parties: Twilio (messaging), hosting providers, analytics (if enabled).
  • Contact: privacy@outpostailabs.com

Terms

  • Service is “as‑is”; not for emergency communications.
  • You must have permission to message numbers you upload.
  • Opt‑in/opt‑out rules must be followed; prohibited content is blocked.
  • See full Terms and Privacy.

Last updated: August 15, 2025

Contact

Questions about verification or compliance? Reach us anytime.